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Terms of Service

Web Site Terms and Conditions of Use

TERMS OF SALE:

OUR PROMISE TO YOU

Our promise is simple: We at DreamFixtures.COM strive to provide unique products of exceptional quality, outstanding customer service and unparalleled prices. We realize you have a variety of options for finding just the right item for your design needs, and are proud you have chosen DreamFixtures.com to serve you. We are committed to processing your order quickly, and are proud of our 100% satisfaction guarantee. We look forward to serving you and providing solutions for your kitchen and bath needs for years to come!

WARRANTY INFORMATION

All products are warranted to be free from any defects in material or workmanship. We offer a 3 Month limited warranty on products that are installed by a professional plumber. Under this warranty we will repair or replace any defected product.DreamFixtures.com does not make any further warranties, expressed or implied. The warranty does not cover normal wear and tear, improper installation, alterations, improper repairs, improper use, and damage due to negligence or improper maintenance. None of our products are UPC code approved, please check with your local plumbing codes to determine if our products will work for your project.

Copenhagen Sinks Bamboo Products Warranty and Disclaimers

Shipping
UPS and Fedex

*We ship some items with signature required for your protection as well as ours. We cannot remove the signature required but can re-route the package to an address where you will be able to provide the signature. This service has a fee of $10.00 payable at time of address change. This $10 fee is charged to our account by our shipping carrier and we are just passing this on.
* We do not ship to P.O. Boxes – we use UPS and FedEx and they cannot deliver there.
* All Items must be inspected at the time of delivery or within 10 days to ensure that we are able to file a claim should there be damage. We have very strict limitations by our shipping company in order to be paid for the claims. If the claim is filed beyond the time limit it will automatically be declined by our carrier. We will handle the filing of the claim and have the product picked up from you. FedEx will generally pick up the item within 2 business days.
* Replacement of damaged products will be done once we confirm pick up from the shipping carrier.
* If the item is out of stock, a refund will be issued.

Freight

Very heavy items and large orders are sent using large delivery truck /18 wheelers. For most items we offer free shipping to your closest freight terminal or a commercial location with a loading dock.
If you will not be able to pick the freight item up nearby but choose to have it delivered to your home a liftgate is needed. All the Freight carriers we use charge extra for this service. Liftgate fee is $150 and that covers delivery to the curb. This service must be requested at time of purchase.

FREIGHT CLAIMS

The freight carrier is responsible for damages occurring during transit. It is essential that we get your help to inspect the freight item immediately upon delivery and please note on the bill of lading any damages prior to the carrier leaving the site.
All visible and concealed damages should be noted on the freight bill and signed by the freight driver. If you fail to inspect the item at the time of delivery and note it on the bill of lading you will assume the responsibility for filling any damage claims against the carrier. Please make sure the freight driver signs the bill of lading and note that the items was received damaged.

RETURNS & EXCHANGES

Exchanges & Defects

1-15 DAYS: Items are refundable (Via the method you paid) with a 20% restocking fee or Store Credit with a 20% restocking fee.
16-30 DAYS: Items are returnable with a 20% restocking fee and Store Credit Only.
31-45 DAYS: Items are returnable with a 30% restocking and Store Credit Only.
46-90 DAYS: Items are returnable with a 50% restocking fee as long as you have the ORIGINAL email confirmation of your order.
91 DAYS and OVER: Items ARE NOT RETURNABLE.

Damages:  Claim will be filed with the corresponding carrier and they will pick up the item.  It is very important it is packed exactly as you received it for them to pay our claim, all paper, all foam, all bubble wrap ... exactly as you got it.  Damages must be exchanged for the same item or item of same value. 

Exchanges or Returns:  The customer is responsible for shipping the item back to us in the original packaging and in sellable condition. The item must have never been installed. If the item is returned to us damaged, the customer is required to file the claim with the carrier they choose to ship the item back. No store credit or refund will be given by DreamFixtures.com. We strongly suggest that on the return shipment you purchase insurance with the carrier of your choice.

International Shipping Policy

Shipping is not free for International orders. Please contact us for a shipping quote.
All international shipping fees do not includes customs, duties or taxes.
Customs, duties or taxes must be paid by the customer to the shipping carrier for release of package.

Defective Merchandise:

If the customer receives an item they feel is defective, the customer must ship the item back to us at their expense. If we determine the item to be defective, a replacement will be shipped back to the customer at the expense of DreamFixtures.com. NO refund will be given, ONLY a replacement or exchange will be allowed.

Damaged Items:

DreamFixtures.com takes great care in packaging our products, but sometimes mishandling does occur on the part of the shipping company, so we suggest that you open every box no matter what the condition of the package is at delivery. If you receive an item damaged during shipping, you must notify DreamFixtures.com via email or phone within 10 days of receipt. We are very limited by our shipping company in filing claims for the merchandise after 10 days. Failure to notify us with in the 10 days does not guarantee that a replacement will be given. NO refund for damaged items will be given. ONLY a replacement or exchange will be offered.

Natural stone may contain veins. These veins do NOT hinder the usability of the stone sinks. Each one is truely different and beautiful in its own way. If you are not happy with the sink you recieved please follow our return policy located above.

INSPECTION

All items are fully inspected to help avoid shipment of defective products.
Defects are handled on a case-by-case basis and procedures vary by manufacturer.

  • The customer must send the defective product back at their expense.
  • All items claimed as defective are inspected upon return receipt. If the item is found to be without defects, the item will be returned to the customer; a credit will not be provided. Customer pays for return shipping to receive their products back and may make this payment with a major credit card.
  • ! Please do not attempt to return any item you feel is defective to DreamFixtures.com without a Return Authorization Number from our Customer Service. We are not responsible for products sent back to us without an authorization. Please review the RETURNS & EXCHANGES POLICY of DreamFixtures.com for additional information.
  • Please contact us by email at service@DreamFixtures.com to request a Return Authorization Number. Our hours of operation are on the Contact Us page of our site.
  • DreamFixtures.com will make every reasonable attempt to ensure your replacement item is shipped out as soon as possible, unless these items are out of stock. In the event that the replacement items are out of stock, reasonable alternatives will be suggested to remedy your situation on a case-by-case basis.
  • If applicable DreamFixtures.com will repair the defective item upon receipt and return the repaired product to the customer within 10 business days. DreamFixtures.com will not reimburse the freight and insurance for items returned due to a manufacturer’s defect. The shipping cost of the item will be the customer’s responsibility.

OUTLET STORE DISCLAIMER

The DreamFixtures Outlet Store is where you might find products such as sinks, furniture, bathroom vanities, pedestals, lighting and other products we have as Overstock, Clearance products, Refurbished, Returns, Slightly Damaged, Products with Blemishes. All Sales are Final. The product photos shown in the Outlet Store are original stock photos of the products which do not show the product in its current state. To determine the condition of an item in clearance, carefully read the product description before purchasing. If a clearance item is damaged in shipping, the cost of the product minus shipping will be given back in the form of a store credit.

CANCELLATIONS

If an order that was paid by a credit card has been cancelled prior to shipment, the payment will be fully refunded minus a 5% administrative fee. Administrative fees are non-reversible. Please note that we consider your product to be "shipped" when it has been picked from our stock and labeled for shipment with the freight carrier, when the order status is "processing" in our system. After products are considered “shipped,” cancellations are treated as returns and subject to the restocking fee and non-refundable shipping charges.

All Special Orders are Non Refundable and Non-cancelable after payment is received – no exceptions.

PAYMENTS

DreamFixtures.com accepts all major credit cards Visa, MC and Discover, Propay, Google Wallet / Checkout and Amazon Checkout.  We also accept personal checks and money orders which are subject to bank approval; this may delay you shipping date by 7-10 business day or longer depending on the bank.

PRICES fluxuate and purchases for past sales or different prices from day to day are not entitied to refunds of the past  price difference for price changes.  Our prices fluxuate based on stock availability for each item and based on demands of the supplier. 

APPLYING COUPONS, PROMOTION CODES AND DISCOUNTS TO ORDERS

We're pleased to offer valuable discounts on thousands of items every day as our standard business pricing matrix. Should you receive a discount offer, it will expire usually within a defined period of time. When applying one of these offers to your purchase, please read the full explanation of the offer and its restrictions.

How to Apply Promotions to Your Order:

  1. Add the items you want to your Shopping Cart.
  2. From your Shopping Cart, enter your billing, shipping and payment information
  3. On the final page you can add a promotion codes in the "apply promotions" section, then verify the total and your payment information, and you're finished.

NOTE: Some coupons and promotions are for Past Customers or VIP Customers only. To apply the promotion, and the discount, on your shopping cart, you need to sign in or register for an account. If you are placing an order as guest, you may still apply the promotion on the shopping cart and you can use your email address as your login to view your purchase. We will also email you a total summary of your order where you can see the discount and total paid.

How Promotional Offers Are Calculated in Your Order

Promotional offers and coupons are calculated off of the item's list price and not the discounted price. The amount of discount shown in the promotions subtotal is the promotional discount minus any item discount.

For example:
Shopping Cart contains 1 item, list price $100.00, selling price $75.00 (25% regular everyday savings)
Enter a promotion code for 10% off a single item
Value of the promotional discount is $7.50 (10% off selling price)
Promotions breakdown shows $7.50 which is taken at the bottom off the entire order plus then any shipping, insurance or handling.

COUPONS AND PROMOTIONS TERMS AND CONDITIONS

Special promotions and coupons good for savings on specific items or total order values for defined periods of time. When applying one of these offers to your purchase, please read the following restrictions.

  • Promotional offers are valid only within dates specified, and are not retroactive on any placed orders.
  • Except where noted otherwise, each promotion code can be used only once. Limit one offer per household.
  • Promotional offers may not be applied to gift cards, taxes, or shipping and handling charges.
  • Taxes, and shipping and handling charges do not apply toward minimum-purchase requirements.
  • Promotional offers apply to minimum orders based on the total order net value, each code varies on this amount.
  • Only one promotional offer or discount may be applied to an order.
  • When attempting to apply multiple promotions or discounts to items in your order, the best of the offers will be applied.
  • Promotional offers cannot be applied to previous orders.
  • When returning an item you purchased using a promotion code, your refund will be for the item's value after the promotional discount and any shipping, insurance or taxes paid.

PAYMENT FOR ORDERS:

Payment can be made via web order or telephone with major credit card.  Payments are usually processed as soon as the order is received and then the item is picked from the shelf and prepared for shipping which can be from 1-4 days depending on the complexity of the item / fragility.  Giving us your credit card, you agree to all of our terms of service including restocking fees, cancellations, returns etc and you agree personally to be responsible 100% for the purchase price of your goods. 

SUBMITTED CONTENT AGREEMENT

By submitting content to DreamFixtures.com and/or affiliates such as videos, photos, stories, testimonials or any content, you are in agreement that we may use these articles of content for promotional or advertising purposes. Upon submission of article(s) of content you waive all copyrights and any rights over these materials. Upon submission we inherit the right to alter article(s) of content in any way. We reserve the right to change this agreement at any point in time with no notification.

PRODUCT PHOTO POLICY

We at DreamFixtures.com strive to offer the very closest pictures of our products shown on DreamFixtures.com and related sites we can bring to you.
The nature of our mainly hand crafted and sometimes hand painted items does leave room for slight variations. You should not solely rely on the exact image and expect the items to look exactly as pictured for your purchase. Some of the images are listed to only to highlight a certain feature, product design, product finish, etc and different lighting effects are used to get these for you … (Example: A stone sink may vary in color and appearance in general because it is a natural stone, all stone is unique and hence all stone sinks will look different from one sink to the next.) You are responsible for reading product descriptions carefully as well as titles or any other product information provided. DreamFixtures.com or affiliates do not take responsibility for the quality or accuracy of product images or sales resulting from the image on the site. If you have any questions in regards to the product please email Service@DreamFixtures.com BEFORE placing your order with us to ask all product questions and fully understand the product you are buying.

Acceptance of these DreamFixtures.com Web Site Policy Procedure and any other Terms and Conditions, Return Policies, and Other Policy Terms and Conditions that exist elsewhere on this site.
By using this site, you signify your agreement to the terms and conditions of this DreamFixtures.com Web Site Policy as well as other policies and other terms and conditions. If you do not agree to these terms and conditions, please do not use the site or place orders with DreamFixtures.com We reserve the right, at our sole discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for any changes. Your continued use of the DreamFixtures.com Web Site following the posting of any changes to these terms shall mean that you have accepted those changes. If you have any questions or concerns, please email us at Service@DreamFixtures.com.

Coupon codes, Email Campaigns and Item Specials Coupon codes from any website or email, regardless of their source are not valid on Fresca or Kingston Brass brand items or through Google Checkout. Our standard store checkout must be used for coupon codes to be valid. All coupon codes/promotional campaigns are subject to these conditions regardless of specifying these terms on the email campaigns or site campaigns.

Miscellaneous Policies
Home Inspections: We do not provide documentation to pass home inspections.

1. Other Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on DreamFixtures.com's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on DreamFixtures.com's web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or "mirror" the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by DreamFixtures.com at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on DreamFixtures.com's web site are provided "as is". DreamFixtures.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, DreamFixtures.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall DreamFixtures.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on DreamFixtures.com's Internet site, even if DreamFixtures.com or a DreamFixtures.com authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on DreamFixtures.com's web site could include technical, typographical, or photographic errors. DreamFixtures.com does not warrant that any of the materials on its web site are accurate, complete, or current. DreamFixtures.com may make changes to the materials contained on its web site at any time without notice. DreamFixtures.com does not, however, make any commitment to update the materials.

6. Links

DreamFixtures.com has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by DreamFixtures.com of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

DreamFixtures.com may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to DreamFixtures.com's web site shall be governed by the laws of the State of Georgia without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.